{"id":888,"date":"2020-11-11T15:47:43","date_gmt":"2020-11-11T14:47:43","guid":{"rendered":"https:\/\/staging.ict-improve.nl\/?post_type=knowledge_center&#038;p=888"},"modified":"2021-01-22T11:07:07","modified_gmt":"2021-01-22T10:07:07","slug":"let-kano-determine-your-bonus","status":"publish","type":"knowledge_center","link":"https:\/\/staging.ict-improve.nl\/en\/knowledge_center\/let-kano-determine-your-bonus\/","title":{"rendered":"Let Kano determine your bonus"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"888\" class=\"elementor elementor-888\" data-elementor-post-type=\"knowledge_center\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9fcfb48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9fcfb48\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a358ca7\" data-id=\"a358ca7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-440ed54 elementor-align-center elementor-tablet-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"440ed54\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/staging.ict-improve.nl\/en\/knowledge-center\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"19.69565212726593\" style=\"\"><rect id=\"backgroundrect\" width=\"100%\" height=\"100%\" x=\"0\" y=\"0\" fill=\"none\" stroke=\"none\" style=\"\" class=\"selected\"><\/rect><style>tspan { white-space:pre }.shp0 { fill: #ffffff } <\/style><g class=\"currentLayer\" style=\"\"><title>Layer 1<\/title><path class=\"shp0\" d=\"M0,7.874352983387325 L8.992003490944171,7.874352983387325 L9.093607833382976,8.077562353447433 L9.093607833382976,8.077562353447433 L9.550828059540095,9.246015032223681 L9.7032352583808,9.652433087161398 L9.7032352583808,9.652433087161398 L13.462604150806555,19.304866174322797 L17.628390412987528,19.304866174322797 L24.89311597137703,0 L21.28615496297448,0 L15.596299453116444,16.155124706894867 L11.481315362154874,4.673809344739993 L1.9304866174322797,4.673809344739993 \" id=\"svg_1\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Naar overzicht<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5c1392f\" data-id=\"5c1392f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f6c65c elementor-widget elementor-widget-post-info\" data-id=\"6f6c65c\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-515d7aa elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\tArtikel\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-f2e0e7f elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\t\/\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-b905fcc elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\tAgile, Quality Engineering, Requirements, Testen\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35d5ffb0 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35d5ffb0\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d3d1119\" data-id=\"5d3d1119\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6bb62616 elementor-widget elementor-widget-heading\" data-id=\"6bb62616\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Let Kano determine your bonus<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-db1d629 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db1d629\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-40b2f4b7\" data-id=\"40b2f4b7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6cebf028 elementor-widget elementor-widget-text-editor\" data-id=\"6cebf028\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Piet de Roo, 2015<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47df0a88 elementor-widget elementor-widget-text-editor\" data-id=\"47df0a88\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In 1984 Prof. Noriaki Kano published his article &#8220;Attractive Quality and Must-be Quality&#8221; about the system to categorize requirements based on customer satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-933d9ae elementor-widget elementor-widget-text-editor\" data-id=\"933d9ae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This classification of requirements is often used by requirements engineers and business analysts. It is also part of the CPRE education. Usually, though, Kano&#8217;s model is used only partly, mainly to visualize what will delight the customers, what will they take for granted and what will they complain about when it is not delivered. This article aims to illustrate the entire approach Prof. Kano described, based on an example that will relate to many of us: the reward system for employees in organizations. And for the managers among you: if you would like to know how to please your employees in the cheapest way, you might learn something as well.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3cdd7d17 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3cdd7d17\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-52f30589\" data-id=\"52f30589\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc2ca64 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"fc2ca64\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/staging.ict-improve.nl\/wp-content\/uploads\/2020\/11\/piet_de_roo-_kano_-_dream_magazine_2015.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"19.69565212726593\" style=\"\"><rect id=\"backgroundrect\" width=\"100%\" height=\"100%\" x=\"0\" y=\"0\" fill=\"none\" stroke=\"none\" style=\"\" class=\"selected\"><\/rect><style>tspan { white-space:pre }.shp0 { fill: #ffffff } <\/style><g class=\"currentLayer\" style=\"\"><title>Layer 1<\/title><path class=\"shp0\" d=\"M0,7.874352983387325 L8.992003490944171,7.874352983387325 L9.093607833382976,8.077562353447433 L9.093607833382976,8.077562353447433 L9.550828059540095,9.246015032223681 L9.7032352583808,9.652433087161398 L9.7032352583808,9.652433087161398 L13.462604150806555,19.304866174322797 L17.628390412987528,19.304866174322797 L24.89311597137703,0 L21.28615496297448,0 L15.596299453116444,16.155124706894867 L11.481315362154874,4.673809344739993 L1.9304866174322797,4.673809344739993 \" id=\"svg_1\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lees het volledige artikel<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-61ae69ba\" data-id=\"61ae69ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab05d07 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"ab05d07\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:Piet.de.roo@improveqs.nl\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"19.69565212726593\" style=\"\"><rect id=\"backgroundrect\" width=\"100%\" height=\"100%\" x=\"0\" y=\"0\" fill=\"none\" stroke=\"none\" style=\"\" class=\"selected\"><\/rect><style>tspan { white-space:pre }.shp0 { fill: #ffffff } <\/style><g class=\"currentLayer\" style=\"\"><title>Layer 1<\/title><path class=\"shp0\" d=\"M0,7.874352983387325 L8.992003490944171,7.874352983387325 L9.093607833382976,8.077562353447433 L9.093607833382976,8.077562353447433 L9.550828059540095,9.246015032223681 L9.7032352583808,9.652433087161398 L9.7032352583808,9.652433087161398 L13.462604150806555,19.304866174322797 L17.628390412987528,19.304866174322797 L24.89311597137703,0 L21.28615496297448,0 L15.596299453116444,16.155124706894867 L11.481315362154874,4.673809344739993 L1.9304866174322797,4.673809344739993 \" id=\"svg_1\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Email de auteur<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67f11e82 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67f11e82\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c175bf4\" data-id=\"c175bf4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ff97fb2 elementor-widget elementor-widget-template\" data-id=\"6ff97fb2\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"1806\" class=\"elementor elementor-1806 elementor-610\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a0908d2 elementor-section-stretched elementor-section-full_width elementor-section-height-min-height background-image-text elementor-section-height-default elementor-section-items-middle\" data-id=\"6a0908d2\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-268dfffa\" data-id=\"268dfffa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70953da9 title-hero elementor-widget elementor-widget-text-editor\" data-id=\"70953da9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>How can<strong>&nbsp;<span style=\"color: #eb6012;\">ICT Improve&nbsp;<\/span><\/strong>help you?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e64a5d3 elementor-widget elementor-widget-text-editor\" data-id=\"6e64a5d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Make an appointment with one of our experts via <a href=\"tel:040 202 18 03\">040 202 18 03<\/a> or via our <a href=\"https:\/\/staging.ict-improve.nl\/en\/contact\/\">Contact page<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-659dd6a6 elementor-align-center elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"659dd6a6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/staging.ict-improve.nl\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"19.69565212726593\" style=\"\"><rect id=\"backgroundrect\" width=\"100%\" height=\"100%\" x=\"0\" y=\"0\" fill=\"none\" stroke=\"none\" style=\"\" class=\"selected\"><\/rect><style>tspan { white-space:pre }.shp0 { fill: #ffffff } <\/style><g class=\"currentLayer\" style=\"\"><title>Layer 1<\/title><path class=\"shp0\" d=\"M0,7.874352983387325 L8.992003490944171,7.874352983387325 L9.093607833382976,8.077562353447433 L9.093607833382976,8.077562353447433 L9.550828059540095,9.246015032223681 L9.7032352583808,9.652433087161398 L9.7032352583808,9.652433087161398 L13.462604150806555,19.304866174322797 L17.628390412987528,19.304866174322797 L24.89311597137703,0 L21.28615496297448,0 L15.596299453116444,16.155124706894867 L11.481315362154874,4.673809344739993 L1.9304866174322797,4.673809344739993 \" id=\"svg_1\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get in touch now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e03dce3 elementor-widget elementor-widget-global elementor-global-1872 elementor-global-614 elementor-widget-heading\" data-id=\"e03dce3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">consult<span class=\"orange\">.<\/span> train<span class=\"orange\">.<\/span> practice<span class=\"orange\">.<\/span> ICT Improve<span class=\"orange\">.<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Layer 1 Naar overzicht Piet de Roo, 2015 In 1984 Prof. Noriaki Kano published his article &#8220;Attractive Quality and Must-be Quality&#8221; about the system to categorize requirements based on customer satisfaction. This classification of requirements is often used by requirements engineers and business analysts. It is also part of the CPRE education. 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